Refund and cancellation policy
Fair, simple rules so you know where you stand before you pay. Last updated November 2026.
Before work starts
If you cancel before we have started work on your file, we refund the full professional fee.
After work starts
If you cancel after work has started but before filing, we refund the professional fee minus the value of work already completed, which we will explain in writing.
After filing
Once an application, return or document has been filed or delivered, the professional fee is not refundable, because the work has been done.
Government fees and third-party charges
Government fees, stamp duty and charges paid to third parties (such as digital signature providers) are paid on your behalf and cannot be refunded by us once paid. If an authority refunds a fee to us, we pass it on to you.
If an application is rejected
If a rejection was caused by an error on our part, we correct and refile at no extra professional fee. If it was caused by information or documents provided to us, or by a decision of the authority, a refiling is quoted separately.
How to ask for a refund
Email connect.validraft@gmail.com with your name, mobile number and the service. Approved refunds are paid to the original payment method within 7 to 10 working days.